Unlocking the Secrets of Cancelling Your Arlo Subscription
Arlo has become one of the most popular home security systems, providing smart cameras and security features that help users keep their homes safe. However, there may come a time when you no longer need the service or want to explore other options. Whether you’re upgrading your security system, changing providers, or simply reducing your subscriptions, understanding how to cancel your Arlo subscription is essential. In this article, we’ll walk you through the process step-by-step and provide some troubleshooting tips to ensure a smooth cancellation.
Why You Might Want to Cancel Your Arlo Subscription
There are several reasons why you might decide to cancel your Arlo subscription:
- You no longer need the advanced features provided by Arlo’s subscription plans.
- You want to switch to a different security system or service provider.
- You are looking to cut costs by reducing unnecessary subscriptions.
- You are experiencing technical issues that you’re unable to resolve and no longer wish to continue with the service.
Before proceeding with the cancellation, it’s a good idea to review the features your subscription offers and confirm if you need them in the future. If you’re unsure about whether to cancel, consider temporarily downgrading your plan instead of fully canceling.
How to Cancel Your Arlo Subscription
Cancelling your Arlo subscription is a straightforward process, but it can vary slightly depending on how you subscribed. Below are the detailed steps for each method:
1. Cancelling Through the Arlo Website
If you subscribed directly through the Arlo website, follow these steps:
- Go to the official Arlo website.
- Log in to your Arlo account using your username and password.
- Once logged in, click on the Settings icon in the top-right corner.
- In the drop-down menu, select Subscription.
- You will be directed to a page where you can manage your subscription. Look for the Cancel Subscription button.
- Click the button and follow the on-screen instructions to confirm your cancellation.
- Once completed, you will receive a confirmation email about the cancellation.
2. Cancelling Through the Arlo App (iOS/Android)
If you signed up for your Arlo subscription through the mobile app (iOS or Android), follow these steps:
- Open the Arlo app on your phone.
- Go to the Menu (three horizontal lines) in the top-left corner.
- Scroll down and select Settings.
- Navigate to Subscription under the Settings menu.
- Select Cancel Subscription and follow the prompts to confirm the cancellation.
- You should receive an email confirmation once the cancellation is processed.
3. Cancelling Through Apple App Store or Google Play Store
If you subscribed to your Arlo plan through the Apple App Store or Google Play Store, you will need to cancel through those platforms:
- For Apple Users (iOS):
- Open the Settings app on your iPhone.
- Tap your name at the top, then go to Subscriptions.
- Find your Arlo subscription in the list and tap on it.
- Select Cancel Subscription.
- For Android Users (Google Play Store):
- Open the Google Play Store on your device.
- Tap the menu icon (three horizontal lines) and select Subscriptions.
- Find your Arlo subscription and tap on it.
- Tap Cancel Subscription and follow the instructions.
What Happens After You Cancel Your Arlo Subscription?
Once you’ve successfully cancelled your Arlo subscription, you can still access the service until the end of your billing cycle. This means you will retain access to all the premium features until the next renewal date, but you won’t be charged again once the period ends.
It’s important to note that if you cancel a subscription that was tied to a specific device or feature, you might lose access to certain advanced capabilities, such as:
- Cloud storage for video footage
- Advanced AI detection features (e.g., person detection, vehicle detection)
- Activity zones for motion alerts
If you still wish to use Arlo cameras without paying for a subscription, you can downgrade to the free plan, which includes basic features such as limited cloud storage and standard motion detection.
Troubleshooting Tips for Cancelling Your Arlo Subscription
If you run into issues while cancelling your Arlo subscription, here are a few troubleshooting tips:
- Make sure you are logged in: Ensure that you are logged in to the correct account associated with the subscription you want to cancel.
- Check your payment method: Some users have reported issues when their payment method is outdated or expired. Ensure your billing information is up to date.
- Re-check subscription status: Sometimes the cancellation process may take a few hours to reflect. If you still see charges after canceling, give it some time or contact Arlo support.
- Contact Customer Support: If you encounter any problems that can’t be resolved through the app or website, you can reach Arlo customer support directly through the Arlo support page.
Alternatives to Cancelling Your Arlo Subscription
If you’re considering discontinuing your Arlo subscription but still want to keep some of the features, here are a few alternatives:
- Downgrade to a Free Plan: Arlo offers a free plan that provides basic features, including seven days of cloud storage for your video recordings. You can downgrade your plan instead of canceling entirely.
- Pause Subscription: Arlo doesn’t officially offer a “pause” option, but if you need a temporary break, you might consider downgrading to the free plan and reactivating premium features later.
- Switch to a Different Service: If you’re not happy with Arlo but still need home security, consider exploring alternatives like Ring, Nest, or Blink.
Conclusion
In conclusion, canceling your Arlo subscription can be done quickly through several methods depending on how you initially signed up. Whether you choose to cancel or explore alternative options, understanding your needs and available features is essential for making the best decision. By following the steps outlined above and troubleshooting any issues you encounter, you can successfully cancel your Arlo subscription without any stress.
If you’re ready to make a change, be sure to review your current plan and consider downgrading if needed. Should you have any further questions, don’t hesitate to consult Arlo’s official support page for more details. Arlo Support is always there to help guide you through the process.
This article is in the category Guides & Tutorials and created by FutureSmarthome Team